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FAQ/Shipping
We’ve put together answers to some of the most common questions about our products and services. Don’t see your question here? No problem! Feel free to reach out—we’d love to help.
From Solia Creations to SoliaVenture: Our Next Chapter
Wasn't your name Solia Creations?
Yes! We changed our name to SoliaVenture in January 2025 to better reflect our growing vision. While we still create handmade greeting cards, our brand now embraces a broader focus on creativity, entrepreneurship, and new ventures.
Who is behind SoliaVenture?
SoliaVenture is our creative adventure—we’re Solène and Zélia, two young entrepreneur sisters! We design and create all the cards ourselves, while our parents provide support and supervision in managing the business operations as we continue learning and growing. We’re excited to share this journey with you!
Product Questions
What are the sizes of your cards?
Most of our cards are A2 size (4.25″ x 5.5″). This standard size is perfect for all occasions and includes a matching envelope.
I noticed some of your pictures show square cards, but I see they are available in a rectangular format. Why is that?
Yes, you’re right! Some of our older designs were in a square format, but we now primarily use the A2 rectangle format (4.25” x 5.5”). However, if you prefer the square format (5” x 5”), just mention it at checkout, and we’ll be happy to accommodate your request!
Do your cards come with envelopes?
Yes, all cards include matching white or brown envelopes at no additional cost.
Are all your cards handmade?
Yes, every design is originally hand-drawn or painted by us. Some of our cards remain as original illustrations, while others are printed from our artwork. We sell printed cards in larger quantities and offer a price discount on bulk orders (sets of 5 or 10 cards).
Will my card look exactly like the one in the picture?
Many of our cards are handmade to order, which means each one is unique! Since our artistic skills keep improving every day 🙂, the latest version of your card might be even better than the one pictured. Handmade cards will always have slight variations, while our printed cards will look exactly like the image shown.
Customization
What is your FREE customization option?
Our free customization option allows you to personalize the cover of your card. Depending on the specific design, you can add a short custom message or select a paper color (e.g., pink or yellow). To utilize this service, simply enter your preferences in the customization box when adding the card to your cart. Please refer to the card’s description for available customization options.
We can also create a fully customized card tailored entirely to your preferences. If you’re interested, please contact us to provide more details.
How do you add text to your cards?
We use handwritten calligraphy or a word punch to add text. The word punch creates a unique look but cannot accommodate long words. Adding personalized text is a great way to make your card even more special!
Handwriting Service
What is your Handwriting Service?
Our Handwriting Service allows you to have your personal message handwritten inside the card and mailed directly to your recipient, adding a personal touch to your greetings.
How does the Handwriting Service work?
When adding a card to your cart, select the “Handwriting Service” option. After completing your purchase, you’ll receive a link to a form where you can provide your message and the recipient’s mailing details. We’ll then handwrite your message inside the card and send it directly to the recipient.
How much does the Handwriting Service cost?
The Handwriting Service is available for an additional $4 per card, covering the handwriting and direct mailing to your recipient.
Can I customize the handwriting style?
Yes, you can choose from various handwriting styles, such as script, cursive, or calligraphy, to match your preferences.
Is there a word limit for the handwritten message?
We recommend keeping your message to around 40 words to ensure it fits neatly inside the card. Calligraphy fits fewer words.
Can you handwrite messages in languages other than English?
Yes, we can accommodate messages in different languages. Please provide the exact text as you would like it written.
How will I know when the card has been sent?
Once your card has been mailed, we’ll send you a confirmation email to let you know it’s on its way.
Can I schedule a card to be sent on a future date?
Yes, you can! When filling out the form after your purchase, please specify your desired mailing date. We’ll ensure your card is sent accordingly.
What if I need to make changes to my message after submitting the form?
If you need to make changes, please contact us as soon as possible. We’ll do our best to accommodate your request if the card hasn’t been mailed yet.
What if I don't know what to write in my card?
No worries! We’re here to help craft a thoughtful message that suits your occasion. Whether it’s a birthday, anniversary, thank you, or just because, we can provide suggestions to make your card special. Simply let us know the occasion and any specific details you’d like to include, and we’ll handle the rest.
What is the difference between your Cover Customization option and the Handwriting Service?
Our Cover Customization option allows you to personalize the front of your card by adding a short message or selecting a specific paper color, depending on the design. This service is free and lets you tailor the card’s appearance to your preferences.
In contrast, our Handwriting Service focuses on the inside of the card. For an additional fee, we will handwrite your provided message within the card and mail it directly to your recipient, adding a personal touch to your greeting.
Both services are optional and can be selected when adding the card to your cart.
Links to Products We ❤️ to Use
Could you share links to your favorite tools?
Sure!
Black Calligraphy Pen: https://amzn.to/4gRTbuM
- Uni Pin Fineliner Drawing Pen – Sketching Set – Black Ink – 0.03 to 0.8mm – Set of 6: https://amzn.to/43qD84j
- Corner and notch punch for rounding corners on cards and making envelopes: https://amzn.to/3DpeWnE
- Envelope maker and scoring board: https://amzn.to/3BtuM0c
- Word Punch Board to write words with a professional finish: https://amzn.to/4a47nPx
- Wood Coins for DIY Magnets – 1.5 inch Natural Round Wood Coins: https://amzn.to/4h12nNZ
- Self-adhesive Magnetic Dots for DIY Magnets: https://amzn.to/4261LSW
- Wool Felting Tools Kit: https://amzn.to/42bVHbs
- Satin Ribbons for DIY Tiny Bows – 50 yd ¼ inch: https://amzn.to/3ChQQLG
Colored Pencils:
- Faber-Castell 120 Piece Polychromos Colored Pencil Set in Metal Tin: https://amzn.to/3BRUfQS
- Faber-Castell 36 Piece Polychromos Colored Pencil Set in Metal Tin: https://amzn.to/3DMkFnG
- Faber-Castell 24 Piece Polychromos Colored Pencil Set in Metal Tin: https://amzn.to/4fIaC0r
Do you have any step-by-step drawing or painting books you’d recommend?
Yes! Here are some books we use a lot. Most of them are perfect for beginners and offer step-by-step instructions for steady progress:
- How to Draw: Easy Techniques and Step-by-Step Drawings for Kids (Drawing Books for Kids Ages 9 to 12): https://amzn.to/4aQYPvR
- How to Draw Almost Every Day: An Illustrated Sourcebook (Almost Everything): https://amzn.to/3Q1ghEf
- 15-Minute Drawing: One-Line Drawing: Learn to draw florals, portraits, and more using a single line!: https://amzn.to/4aG4gxD
- Draw Like an Artist: 100 Birds, Butterflies, and Other Insects: Step-by-Step Realistic Line Drawing: https://amzn.to/3CvJSCN
- Draw Like an Artist: 100 Realistic Animals: Step-by-Step Realistic Line Drawing: https://amzn.to/42DBs6U
- Draw Like an Artist: 100 Flowers and Plants: Step-by-Step Realistic Line Drawing: https://amzn.to/40Xbn1r
Books in French:
- Dessins d’animaux en 5 étapes (in French): https://amzn.to/3Q59OIB
- Aquarelles en 5 étapes: Pastèque, flamant rose, cactus & co (in French): https://amzn.to/4hKfuDL
Shipping
How long does it take to process and ship my order?
📦 Enjoy free shipping on orders of $50 or more! 🎉
Please allow 2-3 days for processing before shipping. Most orders are sent via United States Postal Service (USPS) and typically arrive within 2-5 days. Please note that transit times may be longer during peak holiday seasons or other unexpected delays.
You will receive a shipping confirmation with a tracking number (if applicable) once your order has been dispatched.
Where do you ship?
We currently ship within the U.S. only.
What if my order is lost or damaged?
If your order arrives damaged, please reach out to us, and we’ll send a replacement right away. If your package is lost in transit, contact us, and we’ll be happy to offer a replacement or refund.
Can I change my shipping address after placing an order?
If you need to update your shipping address after placing an order, please contact us as soon as possible. We’ll do our best to accommodate changes, but we can’t guarantee updates once an order has been processed.
Returns & Refunds
What is your return policy?
As a small family business, we are unable to accept returns. Each card is crafted with care, and we strive to ensure every order meets your expectations. If you encounter any issues with your order, such as receiving the wrong item or a damaged product, please reach out to us, and we’ll do our best to make it right.
